Air Austral (UU / 760)

About

Airline Information:

Code: UU
Country: Reunion

Air Austral is a French airline with its headquarters at Roland Garros Airport in Sainte-Marie, RĂ©union, France. The airline`s main base of flight operations is Roland Garros Airport.

Useful links: 

Air Austral - COVID 19

Updated 28 April 2020

NOTE: 

  • All flights Reunion < > Johannesburg are suspended until May 31, 2020
  • Further suspensions can be viewed here

For updated news refer to: https://www.air-austral.com/en/about-air-austral/whats-new.html

From Wednesday 25 March 2020, the following sales adjustments are applicable: Passengers holding an Air Austral ticket issued before 31 May 2020, and for flights scheduled until 30 September 2020 included, benefit from the following conditions:

Ticket changes: non-modifiable, or modifiable with fee - travel date may be changed:

If the travel date is postponed to before 30 November 2020: the date can be changed without fees, seasonal or fare adjustment, in the same travel cabin.

If the travel date is postponed to 1 December 2020 and after: the date can be changed without fees, with seasonal or fare adjustment if applicable. (For tickets which were purchased with a territorial continuity voucher, the departure must be book ed before 31 Departure 2020).

The destination may be changed without fees with a fare adjustment if applicable. This is not applicable for passengers who have benefited from a territorial continuity voucher.

Cancellation: for cancelled flights, or passenger ticket cancellation requests, a full refund will be provided in the form of a voucher, under the following conditions:

=> A voucher for the value of the total ticket fare, valid for one year from the date the voucher will be issued. The voucher may be used on all flights operated by Air Austral and Air Austral/Ewa Air code-share flights. The voucher may be refunded if it is not used by the expiry date.

Refund requests must be made one day before the expiry date. For tickets issued by a travel agency, customers must contact their travel agent.

This is not applicable for passengers who have benefited from a territorial continuity voucher. Refundable tickets remain refundable according to the paid fare conditions.

The postponement or a voucher for your Extra ancillary services:

  • The Extra services can be transferred on your new reservations by contacting the point of sales where the booking was performed, at the latest 72 hours before the flight's departure.
  • In the event that the airline ticket is placed in a voucher, the value of the Extra services will also be vouched for.

Air Austral: Baggage Information

Note: Guideline Only. For full details refer to ticket, or Air Austral website.

CARRY ON BAGGAGE

Solid or fexlible bag (sport bag for example) solid or fexlible bag (sport bag for example) which is not checked in hold.
The maximum free hand-baggage allowanceplus your personal item is : 10 kg
Cartons and boxes are not considered as "baggage".

You can travel with:

  • only one carry-on baggage which fits the follwing requirements :
    • length max. : 55cm
    • height max. : 45cm
    • width max. : 20cm
  • one personal item : laptop-sized bag, handbag or briefcase.

 CHECKED BAGGAGE

Air Austral suggests a baggage allowance. The number has no importance in this case, only the combined total weight matters. Your free checked-baggage allowance is mentioned on your e-ticket. Your checked baggage must not exceed the following dimensions : 180 x 80 x 40 cm.

Baggage : solid or fexlible bag which is not checked in hold. (sport bag for example).Cartons and boxes are accepted under certain conditions and may be refused at check-in if not properly packed.

FREE CHECKED-BAGGAGE ALLOWANCE ON LONG-HAUL FLIGHTS

CabinMaximum weight - kg
Loisirs 25
Confort 35
Club Austral 40

FREE CHECKED-BAGGAGE ALLOWANCE ON FLIGHT REUNION FROM/TO GUANGZHOU

On this route,  2 pieces are allowed:

CabinMaximum weight - kg
Loisirs 2 pieces up to 23kg maxi each
Confort 2 pieces up to 23kg maxi each
Club Austral 2 pieces up to 32kg maxi each

FREE CHECKED-BAGGAGE ALLOWANCE ON REGIONAL FLIGHTS

CabinMaximum weight - kg
Loisirs 25
Confort 30
Club Austral 40

Flight Saint-Denis< > Rodrigues : 15 kg - due to operational reasons

 

EXCESS BAGGAGE

Refer to Air Austral

SPECIAL RULES FOR LITHIUM CELLS AND BATTERIES

Forbidden in checked baggage and cabin

  • Lithium cells and batteries with > 160Wh

Forbidden in checked baggage

  • Spare Lithium cells and batteries external to a device
  • Electronic cigarette

Contact Details

Air Austral c/o Border Air

Telephone
Work +27 (0)11 326 4443
Work +27 (0)11 326 4388
Work
Work
Fax
Fax
Email Address
Website
www.air-austral.com
Trading Hours

Monday - Friday: 8:30 am - 5:00 pm

Menzies Aviation - O.R. Tambo International Airport (Ticketing)

Telephone
Work +27 (0)11 921 6405
Work
Fax
Email Address
Trading Hours

Open daily 7:00 am - 10:00 pm