Air France (AF / 057)

About

Airline Information:
Code: AF
Country: France

Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group and a founding member of the SkyTeam global airline alliance.

Air France - COVID-19 Travel Advisory

 Updated 27 Aprill 2020

For latest updates refer: https://www.airfrance.co.za/ZA/en/common/page_flottante/hp/news-air-traffic-air-france.htm

The ongoing coronavirus Covid-19 crisis has forced us to reduce our flight capacity by up to 90%. This service reduction is currently expected to last until the end of May.

In addition, following the closure of Paris-Orly airport, all of our flights to and from Paris now operate to or from Paris-Charles de Gaulle airport. Connecting flights continue to operate as planned.

To help you to adjust your travel plans in light of the ongoing health crisis, we have put in place exceptional measures throughout our network.

Before making any travel plans, please contact the relevant national authorities to check entry and stay requirements in your destination and transit countries. We also advise you to make backup plans for both your travel and accommodation.

Please be advised that upon arrival in metropolitan France or its overseas departments, you must be able to present a certificate of exceptional travel to the authorities in charge of border control. This also applies if you have a flight connection in France. Visit the website of the French Interior Ministry to download the certificate.
Upon arrival on the overseas departments, you must also produce the supporting documents. The list of supporting documents is available on the Overseas Website.

Air France: Baggage

Note: Guideline only

Hand Luggage

The total number and size of hand baggage items you can bring depends on your travel cabin. Our calculator indicates exactly how many baggage items you can bring on your trip. 
Your hand baggage must not exceed the following dimensions: 55 x 35 x 25 cm / 21.7 x 13.8 x 9.9 in (including pockets, wheels and handles).
The combined weight of your hand baggage item and accessory must not exceed 12 kg / 26 lb or 18 kg / 39.7 lb, depending on your travel cabin. Your travel cabin is shown on your ticket.

In addition to your hand baggage, you can bring 1 personal accessory which should not exceed the following dimensions: 40 x 30 x 15 cm / 16 x 12 x 6 in.
You can choose to bring one of the following:

  • 1 handbag
  • Or 1 briefcase
  • Or 1 small bag for a notebook computer, camera or any other electronic device

ADDITIONAL ITEMS YOU MAY TAKE ON BOARD...

You may bring the following items with you in the cabin and they do not count as your hand baggage or accessory: 
- Jacket, coat or other clothes you are wearing,
- Umbrella,
- Duty-free items purchased on your flight or at the airport,
- Accessories for children such as a collapsible stroller*, car seat, diaper bag (see the Family and children section of the website), 
Medical equipment (collapsible wheelchair*, crutches, etc).

Please note: a garment bag is considered as a standard hand baggage item, not as an accessory.

Checked Baggage

If you already booked your trip, please go to the “Your Reservations” section of the website. You will find personalized information about your baggage allowance based on your trip. This information is also indicated on your trip summary.
If you have not yet booked your trip, please use our baggage calculator. Simply enter your intended destination and travel cabin! 

The number of checked baggage items you can transport at no extra charge depends on your travel cabin, fare and Flying Blue status, if you are a member. 
Our baggage calculator shows you the exact number of baggage items permitted for your trip.

Skyteam

SkyTeam is the alliance dedicated to providing passengers with a more seamless travel experience at every step of their journey. 19 member airlines working together across an extensive global network to welcome 676 million customers each year on more than 15,445 daily flights to 1,036 destinations in 170 countries.

Member Airlines

Contact Details

Air France Call Centre

Telephone
Work 0861 340 340
Work +27 (0)10 205 0100
Work
Work
Fax
Fax
Website
www.airfrance.co.za
Trading Hours

Mon-Fri: 08.00 am - 7.00 pm
Sat, Sun, Public Holidays: 09.00 am - 6.00 pm

Flying Blue - Toll Free

Telephone
Work 0800 222 305
Work
Fax
Website
www.flyingblue.com
Trading Hours

French and English: available 24/7

Baggage Enquiries

Telephone
Work + 27 (0)11 390 8559 (JHB)
Work +27 (0)21 936 3360 (CPT)
Work
Work
Fax
Fax
Trading Hours

7 days a week; 8:00 AM - 10:00 PM