Air Mauritius (MK / 239)

About

 

Air Mauritius is currently under voluntary administration. Amidst the Covid-19 crisis, the Mauritian national carrier wishes to give itself the necessary breathing space and set the conducive conditions for restructuring opportunities in order to stay afloat. Sattar Hajee Abdoula, FCA and Arvindsingh K. Gokhool, FCCA have been appointed as voluntary administrators.

“At the outset, it is important to highlight that Air Mauritius has not filed for bankruptcy. Our objectives as Administrators are to safeguard the interests of the company and more importantly, reengineer its activities so that it can take off again once this crisis is over”, says Sattar Hajee Abdoula.

“The national airline is a key player of the Mauritian economy and is part and parcel of its history. Air Mauritius is, in addition, a source of pride for the people of Mauritius, and there is no doubt that as a country, we are all affected by this news. In such difficult times, it is essential that we get down to work without delay, along with all the partners of this industry to implement the measures deemed necessary to save the national airline”, says Sattar Hajee Abdoula.

The administrators are currently working with the Management to ensure that Air Mauritius continues to operate and plan the phased resumption of operations. Air Mauritius will maintain planned humanitarian flights for the repatriation of stranded passengers, including Mauritian nationals, as well as for the carriage of important medical supplies.

The new flexible booking policies that have been published on the company’s website are still valid for customers who have booked tickets or who are holders of vouchers for future travel. However, customers need to know that resumption of operations is subject to favourable evolution of the covid-19 situation and the lifting of travel restrictions by the authorities.

We shall be able to provide you with further information as we progress in the administration process.


Sattar Hajee Abdoula, FCA 

Arvindsingh K. Gokhool, FCCA

24 April 2020

REFER: https://www.airmauritius.com/news/airmauritius-in-voluntary-administration

Air Mauritius - Baggage

Note: Guideline only

HAND BAGGAGE

  • With Air Mauritius, you are entitled to one piece of hand baggage if you are flying in Economy Class, and two pieces of hand baggage if you are flying in Business Class.
  • Each piece of hand baggage should not exceed 7kg and 115 cm (Length + Width + Height), so that it can fit underneath the seat in front of you or in the baggage compartment.
  • For your comfort, you may also bring on board personal items such as an overcoat, wrap, blanket, umbrella, walking stick, laptop, camera, binoculars, infant carrying basket, and baby food to be consumed in-flight, as well as a reasonable quantity of duty-free purchases.  

CHECKED BAGGAGE

The baggage allowance per passenger (adult or child over 2 years of age) are as follows: 

Origin Destination Travel Class
Business Economy
Mauritius / Rodrigues Rodrigues / Mauritius - 15 kg
Reunion / Madagascar 2 pieces (up to 32 kg each) 1 piece (up to 30 kg)
Europe via Paris 2 pieces (up to 32 kg) 1 piece (up to 23 kg each)
Europe via London / Asia / Oceania / Africa 2 pieces (up to 32 kg each) 2 pieces (up to 23 kg each)
       
Reunion Mauritius / Rodrigues - 1 piece (up to 30 kg)
Madagascar/ Europe via London /Asia/Oceania/Africa 2 pieces (up to 32 kg each) 1 piece (up to 30 kg)
Europe via Paris 2 pieces (up to 32 kg each) 1 piece (up to 23 kg)
       
Madagascar Mauritius / Rodrigues / /Reunion 2 pieces (up to 32 kg each) 1 piece (up to 30 kg)
Europe / Asia / Oceania / Africa 2 pieces (up to 32 kg each) 2 pieces (up to 23 kg each)
       
Africa Europe / Asia / Oceania / Africa / Indian Ocean Islands 2 pieces (up to 32 kg each) 2 pieces (up to 23 kg each)
       
Europe via Paris Indian Ocean Islands / Africa / Asia / Oceania 2 pieces (up to 32 kg each) 1 piece (up to 23 kg)
Europe via Amsterdam Indian Ocean Islands / Africa / Asia / Oceania 2 pieces (up to 32 kg each) 1 piece (up to 23 kg)
Europe via London Indian Ocean Islands / Africa / Asia / Oceania 2 pieces (up to 32 kg each) 1 piece (up to 30 kg)
       
Asia Europe via Paris 2 pieces (up to 32 kg each) 1 piece (up to 23 kg)
Indian Ocean Islands / Africa / Asia / Oceania / Europe via London 2 pieces (up to 32 kg each) 1 piece (up to 30 kg)
       
Oceania Indian Ocean Islands / Africa / Asia / Europe via London 2 pieces (up to 32 kg each) 1 piece (up to 30 kg)
Europe via Paris 2 pieces (up to 32 kg each) 1 piece (up to 23 kg)

Baggage allowances are based on the origin and destination of the whole itinerary. 
If the itinerary involves flying over the Atlantic Ocean to America, the baggage policy of the transatlantic airline will prevail. 
If another airline is involved in the itinerary, the other airline’s baggage policy may prevail, depending on the IATA most significant carrier rule. 
Infants are allowed one piece of 23 kg, except on Mauritius-Rodrigues vice-versa where the allowance is one piece of 5 kg. 
Premium economy passengers are allowed 2 pieces of baggage of 23 kg each. Additional piece will be charged at the rate of EUR 200 per piece. 
Tickets issued prior 15 June 2016: please contact our call centre on +230 207 7575 for your queries. 
Oceania includes Australia, New Zealand, New Caledonia and nearby Pacific Islands 

 

Contact Details

Reservations - JNB Office

Telephone
Work 0800 983 537
Work +27 (0)11 601 3900
Work
Work
Fax
Fax
Fax +27 (0)11 615 6077
Email Address
Website
www.airmauritius.com
Address
Offices 11C & D, 11th Floor, Bedford Centre, C/O Van der Linde and Smith Road
Bedfordview, Johannesburg, Gauteng,
South Africa
Postal Address
PO Box 75001
Garden View, Johannesburg, Gauteng, 2047
South Africa
Trading Hours

08h00 - 16h30 (Monday - Friday)

O.R. Tambo International Airport

Telephone
Work +27 (0)11 394 4548
Work
Fax
Email Address
Address
Office L4 Central Terminal Building (Terminal B), OR Tambo International Airport
Trading Hours

07h00 - 16h00
During flight hours: +27 (0)83 645 3492 / +27 (0)83 327 2399

Cargo - GSAfrica Airline Service

Telephone
Work +27 (0)11 390 3109
Work
Fax
Fax +27 (0)11 390 3756
Email Address
Address
Swissport Cargo Centre, Terminal 6, Northern Perimeter Road, OR Tambo International Airport