American Airlines (AA / 001)


Airline Information:

Code: AA
Country: USA

American Airlines, Inc. is a major U.S. airline headquartered in Fort Worth, Texas. It operates an extensive international and domestic network, with scheduled flights throughout North America, the Caribbean, South America, Europe, and Asia.

Useful Links:

American Airlines - COVID-19

 Updated 15 April 2020

If you're traveling to / through / from:

All cities served by American

The change fee is waived if you:

  • Booked an American Airlines flight
  • Bought your ticket on or before May 31, 2020
  • Are scheduled to travel March 1 - September 30, 2020
  • Can travel on or before December 31, 2021

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:

Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.

Change or cancel online

Here's how:

  • Find your trip
  • If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar

Find your trip 

We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.

Call to rebook

After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:

  • Your ticket number (American tickets have a 13-digit number that begins with ’001’)
  • Your 6-character confirmation (also called a ‘Record Locator’)

American Airlines - Baggage

Note: Guideline only

NOTE: Due to a potential safety hazard, 'Smart' bags (luggage with charging devices) can't fly unless the battery can be removed. Effective January 15, 2018. See additional details under tab marked "SMART BAGS"

Check Baggage Allowances:

In some cases, you won't have to pay the baggage fees for up to 3 bags. Find out if this applies to you.

We calculate the size limits of your bag by adding the total outside dimensions of each bag, length + width + height.

For all regions, your checked baggage allowance is:

  • Dimension: 62 in / 158 cm
  • Weight: 50 lbs / 23 kgs
  • For First / Business Class and Brazil, weight is 70 lbs / 32 kgs

Carry on Baggage

  • 1 personal item and 1 bag

Personal item

  • Your personal item must fit under the seat in front of you. Dimensions should not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm ).
  • Basic Economy customers are only allowed 1 personal item. All other bags must be checked.
  • Diaper bags (1 per child), soft-sided cooler bags with breast milk, child safety seats, strollers and medical or mobility devices don’t count as your personal item or carry-on.

Carry-on requirements

  • Shouldn’t exceed 22 x 14 x 9 inches / 56 x 36 x 23 centimeters (including handles and wheels)
  • Must fit in the sizer at the airport


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oneworld member airlines work together to deliver consistently a superior, seamless travel experience, with special privileges and rewards for frequent flyers, including earning and redeeming miles and points across the entire alliance network. Top tier cardholders (Emerald and Sapphire) enjoy access to more than 600 airport lounges. The most regular travellers (Emerald) can also use fast track security lanes at select airports and extra baggage allowances.

Member Airlines

American Airlines: Smart Bag Policy Change on American Airlines

7 December 2017

At American, we’re constantly evaluating our procedures to ensure the best experience for your travellers.  That’s why we’re changing our policy regarding “smart bags,” also known as “smart luggage,” effective January 15, 2018.

Smart bags contain lithium battery power banks, which can pose a possible risk if stored in the cargo hold of the aircraft.  Beginning January 15, American will require that the battery must be removed from any traveller’s smart bag in order to check it onto any American or American Eagle flight. 

Travellers may leave batteries installed in carry-on bags; however, the battery must be removable in case checking the bag becomes necessary.  Smart bags from which batteries cannot be removed will not be accepted in the cabin or luggage hold.

While this change is not required by the FAA at this time, we believe it will enhance safety and is in the best interest of our team members and our customers.  We realise this policy change may impact you and your travellers and want to give you advance notice to minimize any inconvenience. 

American Airlines News/Updates

07 June 2017:
Qatar - Suspension of Service - Schedule Change June 9, 2017

Contact Details

American Airlines

Work +27 (0)11 844 6067
Trading Hours

Daily: 9:00 a.m. - 5:00 p.m.