Emirates (EK / 176)

About

Airline Information:
Code: EK
Country: UAE

Emirates is an airline based in Dubai, United Arab Emirates.

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Emirates - COVID-19

 Updated 16 March

With the current developing conditions around the globe, we understand that your travel plans might change. So we’re giving you the flexibility to reschedule your trip with no change fees.

Any booking made on or before 31 March 2020 now comes with the option to adjust your travel dates at zero charges. If there is a difference in airfare or applicable taxes, due to the reissue/reroute of the ticket, an additional amount will be collected.

If you’re an Emirates Skywards Silver, Gold or Platinum member, you can take advantage of the added flexibility of retaining your membership status with just 80% of the travel requirements for your tier. You also enjoy 20% more Tier Miles on your trips until 30 June.

  • Change fees and reissue fees are not applicable to tickets issued on/before Tuesday 31 March 2020.
  • Cancellation and refund fees are not applicable to bookings made between Saturday 7 March 2020 and Tuesday 31 March 2020, regardless of travel date.
  • If there is a difference in the airfare or applicable taxes, due to the reissue/reroute of the ticket, the additional amount will need to be collected.
  • Customers can change their booking to travel on any date within 11 months of the original date of purchase.
  • The policy covers all existing destinations across the Emirates network.

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Tickets issued on/after 05 March 2020 – Flybetter “book with peace of mind”
Waiver Code RODCFW1 DUE COVID-19

  • Change fees and reissue fees are not applicable to new tickets issued on/from Thursday 05 March to Tuesday 31 March 2020, regardless of travel date.
  • If there is a difference in the airfare or applicable taxes, due to the reissue/reroute of the ticket, the additional amount will need to be collected.
  • Customers can change their booking to any date for travel or Emirates destination until system range, in same booking class as per booked and ticketed information.
  • In case of RBD change or re-routing, rebooking is permitted. Difference in fare plus tax will apply. Only reissue fee is waived.

Tickets issued on/before 04 March 2020 – COVID-19 Waiver Policy will apply
Waiver Code ROGW006 DUE COVID-19

  • For tickets issued on/before 4 March, please refer to the COVID waiver policy.

Tickets issued on/before 04 March 2020 for travel to/from Dubai
Waiver Code ROGW006 DUE COVID-19

  • Change fees and reissue fees are not applicable for tickets issued on / before 04 March 2020, for travel until 31 May 2020.
  • Rebooking / reroute permitted till 30 June 2020 in same RBD.

 

Emirates Baggage

Note: Guideline Only

You can use our baggage allowance calculator to check the baggage policies and the excess baggage rates for your journey. If you’re an Emirates Skywards Platinum, Gold or Silver member, you could also enjoy extra baggage allowances.

 

For itineraries commencing in any destination in Africa, the piece concept applies. Customers beginning their journey in Africa are allowed two bags of up to 23kg each in Economy Class, and two bags of up to 32kg each in First Class or Business Class. This will apply regardless of the country in which the ticket was purchased. If the free baggage allowance is exceeded, normal excess charges apply.

Free baggage allowance (FBA)
PassengerFirst ClassBusiness ClassEconomy Class
Adult/Child 2 pieces at 32kg each 2 pieces at 32kg each 2 pieces at 23kg each
Infant 1 piece at 23kg 1 piece at 23kg 1 piece at 23kg

For more information visit Emirates website.

Emirates: Smart bag restrictions

16 January 2018

In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:

For cabin baggage:

  • Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
  • The battery can remain installed as long as the smart bag is completely powered off.
  • If the battery is not removable, the smart bag can’t be carried on an Emirates flight.

For checked baggage:

  • Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
  • If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.

Emirates: Enhanced Screening on Flights to USA, Canada & UK

7 November 2017

All those travelling to USA, Canada and the UK are required to switch on their electronic devices at the Dubai International airport or risk being denied access to fly. Please ensure that your electronic devices have sufficient power before reaching the airport. This is part of enhanced security measures required by the authorities of these countries.

All hand baggage is subject to screening. Screening will be done at relevant boarding gates, for flights departing to destinations in the US, UK and Canada. 

Passengers who are unable to switch on their electronic devices risk being offloaded or being asked to leave behind such devices. There is no secure location to store these devices, and Emirates will be unable to bear responsibility for these items.

Read more

 

Contact Details

Johannesburg Ticket Office

Telephone
Work 0860 123 155
Work
Fax
Address
4th Floor, Sandton Office Towers,
Sandton, Johannesburg, Gauteng,
South Africa
Postal Address
PO Box 783919
Sandton, Johannesburg, Gauteng, 2146
South Africa
Trading Hours

Mon to Fri: 08:30 - 16:30
Sat: 08:30 - 12:00
Sun & Public Holidays: Closed

Cape Town Ticket Office

Telephone
Work +27 (0)21 403 1100
Work
Fax
Address
Ground Floor, Convention Towers, Cnr Walter Sisulu Ave & Coen Steytler Str
City Bowl, Cape Town, Western Cape,
South Africa
Trading Hours

Mon to Fri: 08:30 - 16:30
Sat: 08:30 - 12:00
Sun & Public Holidays: Closed

Durban Ticket Office

Telephone
Work +27 (0)13 584 9800
Work
Fax
Address
Shop 1A, Royal Palm Hotel, 8 Palm Boulevard
Durban, Kwazulu-Natal,
South Africa
Trading Hours

Mon to Fri: 08:30 - 16:30
Sat: 08:30 - 12:00
Sun & Public Holidays: Closed

O.R. Tambo International Airport

Telephone
Work +27 (0)11 390 1215 /6
Work
Fax
Fax +27 (0)11 390 1217

Lost & Damaged Baggage

Telephone
Work +27 010 344 0028
Work
Fax
Email Address

Emirates Book STPC (Stopover Paid by Carrier)

Telephone
Work 0861 364 728
Work
Fax
Trading Hours

No later than 48 hours prior to departure

Book Stopover

Work
Work
Fax
Email Address

Book Chauffeur Drive

Telephone
Work 0861 364 728
Work
Fax
Email Address
Trading Hours

Bookings are to be booked on your GDS or via our website www.emirates.com/za under “manage my booking” and require no later than 48 hrs prior to departure