Qatar Airways (QR / 157)

About

Airline Information:
Code: QR
Country: Qatar

Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the state-owned flag carrier of Qatar.

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Qatar Airways - COVID 19

 18 March 2020

 

Passengers from all destinations served by Qatar Airways can still travel with the airline and transit through Hamad International Airport, subject to entry restrictions at their final destination.

However, because of the operational challenges faced due to Covid-19 (coronavirus) we have altered or cancelled some of our services.

If you are affected, you can re-book your ticket to alternative dates or destinations, or opt to receive a voucher for future travel, valid for one year from its issuance date. This policy applies to all tickets issued anytime until 30 June 2020, for travel on or before the same date.

  • If you have booked your ticket though a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a future travel voucher. 
  • If you have booked your ticket on qatarairways.com or through any of our offices, you can re-book your tickets or exchange your ticket for a future travel voucher by telephoning any of our offices or contact centres.

If your flight is operating normally and you have booked or are planning to book tickets for travel up to 30 June 2020, but you wish to change your travel plans, you can alter your travel date free of charge, or exchange your ticket for a future travel voucher valid for one year, up to 3 days prior to departure. This includes award flights.

We encourage all passengers to see real-time Flight Status for the latest information. All passengers should ensure that their contact details are up to date on the 'Manage Booking'  page so we can let you know directly if your flight is affected.

Qatar Airways - Baggage

 Guideline only. Refer to airline for full details

Checked Baggage

A single piece of baggage should weigh no more than 32kg. Any piece weighing more than 32 kg must be broken down so that each piece weighs less than 32kg.
Max dimensions = length + width + height

Route First Class Business Class Economy Class
Flights to and from Brazil  2 pieces, each not to exceed 32kg (70lb) and a maximum dimension of 158cm (62in) 2 pieces, each not to exceed 32kg (70lb) and a maximum dimension of 158cm (62in) 2 pieces, each not to exceed 32kg (70lb) and a maximum dimension of 158cm (62in)
Flights between Brazil and Argentina 2 pieces, each not to exceed 32kg (70lb) and a maximum dimension of 158cm (62in) 2 pieces, each not to exceed 32kg (70lb) and a maximum dimension of 158cm (62in)

2 pieces, each not to exceed 23kg (50lb) and a maximum dimension of 158cm (62in)

All other flights to and from Argentina, Canada, and the U.S. 2 pieces, each not to exceed 32kg (70lb) and a maximum dimension of 158cm (62in) 2 pieces, each not to exceed 32kg (70lb) and a maximum dimension of 158cm (62in)

2 pieces, each not to exceed 23kg (50lb) and a maximum dimension of 158cm (62in)

Flights between Doha and Casablanca 60kg (132lb) and a maximum dimension of 300cm (118in) 60kg (132lb) and a maximum dimension of 300cm (118in) 45kg (99lb) and a maximum dimension of 300cm (118in)
Flights from Africa 65kg (143lb) and a maximum dimension of 300cm (118in) 65kg (143lb) and a maximum dimension of 300cm (118in) 45kg (99lb) and a maximum dimension of 300cm (118in)
Flights to and from all other destinations 50kg (110lb) and a maximum dimension of 300 cm (118in) 40kg (88lb) and a maximum dimension of 300 cm (118in) 30kg (66lb) and a maximum dimension of 300 cm (118in)

 

Hand Baggage

In addition to the regular checked-in baggage allowance you may carry, you may also bring along hand baggage on board the cabin during your Qatar Airways flight:

  • First Class and Business Class customers are allowed to carry two pieces of baggage on board, not to exceed a total weight of 15kg (33lb)
  • Economy Class customers are allowed to carry one piece of baggage, not to exceed 7kg (15lb)
    For tickets issued in Brazil, Economy Class customers on flights to or from Brazil are allowed to carry one piece of baggage, not to exceed 10 kg (22lb)

oneworld

oneworld is an alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.

oneworld member airlines work together to deliver consistently a superior, seamless travel experience, with special privileges and rewards for frequent flyers, including earning and redeeming miles and points across the entire alliance network. Top tier cardholders (Emerald and Sapphire) enjoy access to more than 600 airport lounges. The most regular travellers (Emerald) can also use fast track security lanes at select airports and extra baggage allowances.

Member Airlines

Contact Details

Qatar Airways

Contact Centre Johannesburg

Telephone
Work 0861 861 868
Work +27 (0)11 267 7700
Work
Work
Fax
Fax +27 (0)11 465 1199
Fax
Email Address
Address
Shop 201, Design Quarter, c/o Leslie street & William Nicol Drive
Fourways, Johannesburg, Gauteng, 2055
South Africa
Trading Hours

Monday - Friday 8:30 am to 5:00 pm

Contact Centre Cape Town

Telephone
Work 0861 861 868
Work +27 (0)11 267 7700
Work
Work
Fax
Fax +27 (0)21 936 3080
Fax
Address
Shop no 5, The Icon Building, Cnr Lower Long & Hans Strijdom Street
City Bowl, Cape Town, Western Cape,
South Africa

Cape Town Airport

Telephone
Work +27 (0)21 936 3080
Work
Fax
Address
2nd Floor Central Terminal Building