Country: South Africa
kulula.com, also known as kulula, is a low-cost airline based at Bonaero Park, South Africa. It offers flights to various locations in South Africa, Mauritius, Namibia, Zambia and Zimbabwe out of its hubs at OR Tambo International Airport and Lanseria International Airport.
Note: NO ticketing code. Airline code is MN
Flight bookings made through the Contact Centre and Airports are subject to a service fee of R120 per person, per booking
Kulula ADM overview
Updated January 2018
In line with general industry practice & in compliance with IATA Resolution 850m, kulula.com applies ticket audit procedures & an agent debit memo policy for all kulula validated documents (documents issued on 161 stock). The aim of the ADM policy is to ensure that the airline document is issued in accordance with the fares, ticketing instructions & fare rules. Whenever a violation is found, kulula will apply the industry standard & recharge one of the following to the issuing agent:
- the value of the fare, taxes or charges that is under collected or,
- the difference between the fare issued & the next higher applicable fare or,
- the applicable fixed fee penalty as listed below.
As of 1 March 2014 all ticket transactions will be audited & the kulula ADM policy will apply. ADMs will be raised & included in the Billing Settlement Plan (BSP).
|Missing or incorrect tour code||ZAR 300||USD 25|
|Missing or incorrect fare basis||ZAR 300||USD 25|
|Incorrect waiver authorisation number||ZAR 300||USD 25|
|Incorrect reporting of a Change Fee||ZAR 300||USD 25|
|Fare Combination violation||ZAR 300||USD 25|
|Flight Application rule violation||ZAR 300||USD 25|
|Incorrect reporting of the baggage allowance||ZAR 300||USD 25|
|Carrier Identification Plate (CIP) abuse||ZAR 1000||USD 75|
|Ticketing in an expired PNR||ZAR 300||USD 25|
|Unticketed PNR resulting in a No-Show||ZAR 500||USD 35|
|Administration fee per ADM||ZAR 100||USD 7|
|Minimum ADM Value||ZAR 30||USD 4|
Note: Guideline Only. Refer to Kulula for full details
Your kulula flight entitles you to one free checked bag weighing up to 20kg and one piece of hand baggage weighing up to 7kg plus a slimline laptop bag or small handbag. For anything more, you can simply purchase extra bags online at a discounted rate or at the airport. Any bag weighing between 20kg and 32kg will incur a heavy bag fee at the airport.
While not all luggage is created equal - all luggage must abide by the baggage rules.
Both your checked and hand baggage should not exceed the standard limitations which apply to all passengers, infants, children, and adults alike. Luggage such as sports, musical or medical equipment may require special handling due to their size, shape or fragility.
Kulula - Onboard menu now cashless
4 April 2018
We’ve introduced credit and debit card payments onboard. We will no longer accept cash as a form of payment for any of our menu items.
Monday to Sunday 07h00 - 19h00