South African Airways (SAA / 083)


Airline Information:
Code: SA
Country: South Africa

South African Airways is the national flag carrier and largest airline of South Africa, with headquarters in Airways Park on the grounds of OR Tambo International Airport in Kempton Park, Ekurhuleni, Gauteng.

Quick Links


South African Airways - COVID 19

 Updated 18 May 2020

South African Airways (SAA) advises all customers that due to the COVID-19 pandemic, and in response to a government travel ban aimed at stopping the transmission of the Coronavirus (Covid-19) that all International and Regional operations until 30 June 2020 will be suspended.

Domestic operations will be suspended until mid-June 2020.

Read the full media statement

SAA regrets any inconvenience to our customers as a result of the COVID-19 pandemic and we encourage all customers to visit our website,, for further updates.

SAA apologies for the inconvenience caused as a result of the suspension of its flights. We trust that our customers and stakeholders will appreciate that these decisions are meant for the national benefit.

Star Alliance

Our member airlines include many of the world’s top aviation companies as well as smaller regional airlines. Together, they offer easy connections to almost any destination in the world. Each airline maintains its own individual style and cultural identity, bringing the richness of diversity and multiculturalism to the alliance. At the same time each airline shares a common dedication to the highest standards of safety and customer service.

Member Airlines


South African Airways Voyager

Voyager has improved existing channels & introduced new ones, making sure our Members have a wide range of ways to keep in touch with us.

Phone, fax or e-mail us at:
Share Call: 0860 003 145
Tel: 27 11 978 1234
Fax: 27 11 978 1551
E-mail:  (general queries)
Monday to Friday 07H00 - 21H00 and Weekends and Public Holidays: 08H00 - 14H00.

Request your Award by visiting our website at or by using our Telephonic Award system.
Telephone: 083 900 CALL (083 900 2255) / 011 978 1234
Fax: 27 11 978 1825

South African Airways-Voyager would like to advise our Partner’s of the FAX numbers to be utilised regarding the below Service requests: 
Ticketing (e.g. Credit Card Authorisation form for Ticketing) - 011 978 1399   
Revalidation, reversal request and purchase of miles - 011 978 6693 
Voyager communication / Voyager Award request (pax will pay expediting fee  for time frame) / Flight Addings - 011 978 1551 /6762/1825

The following Voyager information and transactions can be accessed immediately by visiting our website
- Check or calculate your Miles.
- Claim missing Voyager Miles.(SAA and Star Alliance partner  flights only)
- Reset your PIN.
- Request Voyager Awards.
- Request Star Alliance Awards.
- Make your Voyager booking.
- Issue your Voyager Award ticket.
- Update personal details.
- Latest newsletter and Member Guide.
- Current promotions.
- Manage your reservations
- Request membership card replacement
- Donate Miles to a charity organization (minimum 5 000 Miles)
- Upgrading with Miles
- Purchasing Award top-up Miles

Contact Details


Work 0861 FLYSAA
Work 0861 606 606
Work +27 (0)11 978 1111
Email Address
Trading Hours

06h00 to 22h00, daily incl. Public Holidays

Baggage Services

Work +27 (0)11 978 3733
Email Address

Customer Services

Work 0860 003 146
Work +27 (0)11 978 2888
Email Address
Trading Hours

Weekdays, 08h00 - 16h30


Work 0860 003 145
Work +27 (0)11 978 1234
Fax +27 (0)11 978 1551
Email Address
Trading Hours

Mon-Frid 07H00 - 21H00
Weekends & PH: 08H00 - 14H00