Norwegian Cruise Lines

About

COVID-19 Travel Advisory: Due to the current global environment, we are extending the suspension of all sailings across our fleet through September 30, 2020. For More information

Norwegian invites guests to enjoy a relaxed, resort-style cruise holiday on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers.

Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand's 16 ships.

4* Resort/Family Freestyle
Capacity: 2 002 - 4 100
Currency onboard: US Dollars
Website: www.ncl.com

Norwegian Cruise Line - Prohibited Items List

The safety and security of our guests and crew is our number one priority. The following items are prohibited on-board vessels. These items will beThe safety and security of our guests and crew is our number one priority. The following items are prohibited on-board vessels. These items will beconfiscated and not transported aboard. When an item is determined to be illegal the appropriate authorities will be informed.

1. All illegal narcotics/drugs. (Including Marijuana prescribed for medical purposes and other items used as drug paraphernalia. This includesHookah Pipes).

2. All firearms including replicas, imitations, non-firing weapons, starting pistols and their components

3. Air, BB or pellet pistols or rifles

4. Any other projectile-weapon or item that resembles or can be mistaken as a firearm (e.g., paint ball guns)

5. All ammunition or replica ammunition for listed line items 2, 3 & 4

6. All explosives, component parts (i.e. detonators) including imitation explosives and devices

7. Fireworks, flares, and pyrotechnics

8. Martial Arts Weapons (i.e. throwing stars, flails)

9. Knives with a blade longer than 4 inches/10.16 cm

10. Open razors

11. Swords, Skean Dhus, or Kirpans

12. Spears or spear guns

13. Crossbows, crossbow bolts, and long bow arrows

14. Blunt weapons including knuckle dusters, brass knuckles, clubs, telescopic batons, batons, flails or nunchaku

15. Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could beused to maim or disable

16. Restraining Devices (i.e. handcuffs, leg, and head restraining straps)

17. Flammable substances and hazardous chemicals. (e.g., petrol, methylated spirits, paint thinners, lighter fuel, etc.)

18. Any other item made, adapted or intended for use as an offensive weapon

19. Stun devices (i.e. Tazers and Stun Guns)

20. Large batteries

21. Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to:immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating/hot plates, etc.

22. Any remotely controlled or autonomously flying devices, toys or drones

23. Self-balancing hover boards, air wheels, scooters, or Segway’s

24. Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and large aerosol cans

25. Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers

26. Any form of radio/ telephone signal jamming equipment 

Norwegian Cruise Line - Peace of Mind Policy

 

ENJOY FREEDOM AND FLEXIBILITY THROUGH 2022

Have peace of mind when booking with Norwegian Cruise Line. Beginning March 10, 2020, guests who book a voyage through September 30, 2020, may cancel up to 48 hours from embarkation and receive a 100% future cruise credit to be used for all sailings that embark through December 31, 2022. This offer applies to all individual and group guests in non-chartered sailings who are currently booked through this timescale.

Freedom and flexibility are core to our brand, and we expect this philosophy to provide you with Peace of Mind for your upcoming cruise holiday. We look forward to welcoming you onboard soon!

*Full refund will be provided in the form of a future cruise credit.

Peace of Mind - Frequently Asked Questions

What is Norwegian’s Peace of Mind?

Peace of Mind is the company's new temporary policy that allows new and existing individual and group bookings in non-chartered sailings embarking from March 10, 2020, through and including September 30, 2020, to cancel their booking up until 48 hours from the start of their holiday date and receive a 100% future cruise credit (FCC). The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancellation date.
 
What sailings qualify under Norwegian’s Peace of Mind policy?
 
Effective March 10, 2020, the Peace of Mind policy applies to all non-chartered sailings from March 10, 2020, through September 30, 2020.
 
How long will guests have to redeem their future cruise credit (FCC)?
 
All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).
 
How long will it take to receive my future cruise credit?
 
FCCs will be credited to the guests via their Latitudes number within seven working days.
 
Does this policy apply retroactively to previously booked sailings?
 
Yes. The policy applies to existing and active bookings for sailings from March 10, 2020, through September 30, 2020.
 
Does this policy apply retroactively to previously cancelled bookings?
 
No. The policy does not apply to bookings cancelled prior to March 10, 2020.

Does the new Peace of Mind policy affect the final payment for voyages?
 
No. Final payment is based on our current standard policy.
 
What is the process for cancelling?
 
Contact Triton Cape Sea Travel on 021 4439030 or email info@tritonsea.co.za
 
How long will the Peace of Mind policy be in effect?
 
Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.
 
What happens if there is a difference in cruise fare between the future cruise credit (FCC) issued and the future booking?
 
If the cruise fare for the new booking exceeds the FCC's value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC's value, a new FCC will be issued for the remaining balance.
 
What costs are included in the future cruise credit (FCC)?
 
The following will be applied to the FCC:

  • Cruise fare
  • Flight arrangements booked through Norwegian Cruise Line
  • Any ancillary items sold by Norwegian Cruise Line except Onboard Credits (OBC)
  • Ancillary items such as flowers, dining or beverage packages, amongst others.
  • Prepaid service charges

 
What is not included in the future cruise credit (FCC)?
 
The following will not be applied to the FCC:

  • Travel Protection
  • Special Promotional Onboard Credits (OBC)

 
To what reservations does the Peace of Mind policy apply?
 
The new policy applies to both individual and group bookings. Charters are excluded.
 
Will a guest’s air change fees be protected?
 
Guests who secured air accommodations through Norwegian Cruise Line's airfare programme and now wish to alter their plans can do so with peace of mind as accommodations and fees are protected. Guests who purchased flights independently should contact their air travel provider for guidance.
 
Do standard Final Payment timelines still apply?
 
Yes, standard payment policies apply.
 
Upon cancellation, will guests be credited for any pre-cruise purchases such as beverage packages, shore excursions, etc.?
 
Yes, all pre-cruise purchases will be included in the FCC issued.
 
Can guests choose to carry promotional amenities or value adds from their cancelled reservation to their future booking?
 
At the time of cancellation, all promotional offers, amenities and value add will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offer in the market at the time of booking.
 
What protocols have been implemented to prevent the spread of coronavirus (COVID-19)?
 
The safety and well-being of guests and team members are Norwegian Cruise Line's number one priority. The company has a Chief Medical Officer on staff as well as dozens of medical professionals throughout its fleet, and it continues to consult with The World Health Organisation (WHO) and the U.S. Centres for Disease Control and Prevention (CDC) to make the best decisions possible and take appropriate action as needed.
Norwegian Cruise Line is very proud of the protocols and preventative measures it has in place to address concerns regarding COVID-19. In addition to extensive cleaning and disinfection protocols on board all voyages and health screenings of passengers and crew members, the Company has been denying boarding to guests who have travelled from, visited or transited via high-risk areas; and it has modified several sailings to avoid areas of concern. To learn more about the preventative measures we are taking to ensure your health and safety.
 
Are there any itinerary modification to your European cruises in April and beyond?
 
At the current time, our plans are to avoid any area that is denoted as a 'Level 4 - do not travel' area by the State Department at the time of the voyage. We will modify any itinerary visiting those areas approximately 30 days prior to arrival date to avoid last-minute changes. As always, we will continue to monitor all State Department advisories and take appropriate action as necessary.

 

CONTACT YOUR TRAVEL AGENT OR TRITON CAPE SEA TRAVEL
FOR MORE INFORMATION
CALL ON 021 4439030 OR EMAIL INFO@TRITONSEA.CO.ZA

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