Cathay Pacific (CX / 160)

About

Cathay Pacific is the de facto international flag carrier airline of Hong Kong, with its head office and main hub located at Hong Kong International Airport.

Cathay Pacific: Service Requests

 

Effective 15 July 2024, we have upgraded our communication method from traditional emails to a more advanced system utilising Cathay agents service tabs.

Need to make a request?

Go online to cathay agents and submit an online service request in 3 easy steps.

Login www.cxagents.com ➡ Service request ➡ New service request

What can I request?

  1. Refund Application
  2. Agency Debit memo
  3. Capping
  4. BSP authority
  5. Ticket status
  6. Fare rules enquiry
  7. GSO access
  8. General enquries

More details on how to send 'service request', click here

Our contact center will answer your queries related to reservations, click here for their number.

Cathay Pacific - Baggage

Note: Guideline Only. 

Your baggage allowance is listed on your e-ticket receipt and in Manage Booking. Alternatively, you may use the calculator to check your baggage allowance.

Note:

  • If you have upgraded to a higher cabin using Upgrade Bid, your baggage allowance is still based on your original ticket allowance.
  • If your ticket involves flights marketed or operated by other airlines, the cabin or check-in baggage allowance may differ.
    • For cabin baggage – please check with our partner airline for the cabin baggage allowance for your flight.
    • For check-in baggage –  please refer to our carrier rules for more details.

oneworld

oneworld is an alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.

oneworld member airlines work together to deliver consistently a superior, seamless travel experience, with special privileges and rewards for frequent flyers, including earning and redeeming miles and points across the entire alliance network. Top tier cardholders (Emerald and Sapphire) enjoy access to more than 600 airport lounges. The most regular travellers (Emerald) can also use fast track security lanes at select airports and extra baggage allowances.

Member Airlines

Contact Details

Direct Passengers

Telephone
Work +27 (0)21 672 2368
Work
Fax
Website
www.cathaypacific.com/za
Trading Hours

Daily 08:00 - 20:00